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4th Floor, Rastriya Banijya Bank Building, Maitidevi, Kathmandu


4th Floor, Rastriya Banijya Bank Building, Maitidevi, Kathmandu


Online Reputation Management

Online reputation management (ORM) is the method of crafting tactics that influence the public perception of an organization, or company entities.
Rillmark ADS / Additional Digital Services / Online Reputation Management

What is online reputation management?

Almost all of the world is online. They are interacting, learning, socializing, buying, selling and what not. Businesses are racing to be found on the net. They want to place their best front online. However, it is not that simple. People are talking about your brand, some voices might be neutral, some positive and some negative. People are getting influenced by what others are saying. Hence, as a business you need to online reputation management often called as ORM. ORM is a process of managing the content related to your brand online – in social media, search engine result pages


Why online reputation management?

Everyone is online these days. This means the general public, corporate banks and even potential investors may use online information about your company to gather information about you and your company. This is why you need to pay attention to your online reputation. Hence, all rumors, gossips and speculations online can either make your brand or break it. Even the slightest comments have a potential to spread like wildfire. You need to be watchful, alert and respond appropriately to comments about you and your company. Having positive comments definitely help you succeed online.

Our online reputation management Services

We know the importance of online reputation for companies, organizations and individuals. We protect, promote and preserve brand image by taking ownership and accountability. Our goal is to help you find, understand and suggest you ways to tackle any negative comments. We will look for ways to turn negative comments into positive ones. The process will be continuous and our response will be rapid.

Our online reputation management process

We follow effective procedures to manage your online reputation.

Finding threats:

We will routinely examine perceptions about your brand watching for disruptors, trends and threats.

Shaping Positive Perceptions:

Containing negative perceptions is not enough. We will actively push for positive perception, mitigating threats and using every online opportunity to promote your brand in a positive light.

Measuring customer experience:

Most of the comments online are the result of customer experience. These are valid comments. Hence, it is important to understand and measure customer experience. We will look at your branding, support system, product and service quality. Based on these factors, we will give you suggestions and feedback.

Why Choose us?

Fast response:

If you employ us, we will be looking at your online reputation consistently and respond to any issues very fast.

Building your image:

We will not only look for negative comments and neutralize them. Our effort will be to build your brand image in a positive way.


We use different methods to make online reputation management service affordable. Rest assured that the returns from engaging us to manage your brand, will be much more than what you will spend.